FW: Please HELP… I messed up

 

 

From: John @ Infinite Age <john@infiniteage.com>
Sent: Thursday, April 6, 2023 7:07 AM
To: Henry McClure <mcre13@gmail.com>
Subject: Please HELP… I messed up

 

I have a big problem.

And instead of giving advice. Like I do in most of my emails...

Today, I'm asking for it.

So, over the past few months, USPS (the post office) has been losing customers' orders.

Now, not only does this delay shipments...

But it also costs me a lot in re-shipments.

You see, I do everything in my power to get your order to you as fast as possible.

I employ a large shipping staff that literally packages orders as they come in.

In fact, we always get packages out the same day they're ordered.

The sad part?

It doesn't matter how fast we get orders out the door if USPS loses them.

The post office ruins all the hard work we put into making sure we're quick about packaging and sending out orders.

But here's the bigger problem:

Most customers don't realize that we have absolutely no control over what happens to their package after it leaves our warehouse.

Even worse?

We're blamed for orders not arriving on time.

I can't stand this.

We work so hard to make sure we're quick about getting your order shipped...

Only to have USPS lose the package.

And we get blamed.

I wish customers understood that USPS gives us the same information they give you.

The tracking number.

And if the tracking number doesn't update or gets stuck in transit, we can't do anything about it.

So what can we do?

Re-ship your order after 12 days.

Now, this is extremely expensive for me.

Considering I already cover shipping costs.

And when USPS loses a package, I have to cover the cost of the products and shipping.

Again.

So, now that you understand my problem...

The question is...

Would you be willing to pay an additional $5 on top of your order for more reliable shipping?

I've spent the last few days going over numbers.

And if I charge $5 for shipping...

We can afford UPS or FEDEX.

These two couriers don't lose packages.

And they have a 98% on time delivery rate.

Meaning, you'd get your order in 4-5 days like you're supposed to.

So... What do you think?

Is it worth it?

Hit the "reply" button and let me know.

Have a blessed day...

-John Carlisle

What should I do?

 

 

Infinite Age is a black-owned health and wellness company that offers all-natural dietary supplements and superfoods. Infinite Age was founded to serve people, especially those underrepresented and underestimated, who are looking for natural and holistic products to transform their lifestyles and enjoy improved health and wellness.

No longer want to receive these emails Henry? Unsubscribe.

Infinite Age 4720 S. Tacoma Way Tacoma, WA 98409

 

At Infinite Age, it's our mission to create and provide a community that helps you live a more energized and healthy life. When Infinite Age was established, we wanted to make the community an inclusive, welcoming table where everyone can come to live an infinitely healthier life! After years, and over 100,000 combined customers, we will always aim to get better at what we do every single day! In addition, our primary focus is on our relationship with you. This way every time you hang out with us, you end up getting an idea that takes your health to the next level. We particularly appreciate when our following provides feedback via testimonials, reviews, and comments left on our site or social media accounts. Because with that feedback, we can use it to make your next superfood even better than the last! Since we put so much effort into the relationship with you, we hope that any investment in us is exactly the way you hoped it would be. Because by choosing to go with Infinite Age, it's our promise that we provide a community you will fall in love with over and over again. Now, as much as we care about making the world healthier and live longer, we also care about your privacy. infiniteage.com is owned and operated by IACO Ventures LLC. We're committed to the right to your privacy and strive to provide a safe and secure user experience. Our Privacy Policy explains how we collect, store and use personal information, provided by you on our website. It also explains important information that ensures we won't abuse the information that you provide to us in good faith. By accessing and using our website, you can trust that what you want to be kept private, will be kept private. If at any time, you would like to read our Privacy Policy and get a better understanding of your rights and liabilities under the law. Feel free to visit our site, find the privacy policy in the footer and read it. If there is something you are concerned about or wish to get more clarity on, please let us know by contacting us at CONTACT@INFINITEAGE.COM. The Privacy Policy also informs you of how to notify us to stop using your personal information. If you wish to view our official policies, please visit our website infiniteage.com

 

Comments