Henry,
At DoorDash, our number one priority is the health
and safety of all the members of our community. We know you have
questions and I want to personally assure you that we are monitoring
the outbreak of the novel coronavirus (COVID-19) closely. We are consulting
health experts and monitoring expert recommendations, including
guidance from the World Health Organization (WHO), the Johns Hopkins
University Coronavirus Resource Center, and local health
officials.
Beyond simply monitoring the
situation, we are taking active measures to make sure the food that
gets delivered to your home is safe and secure. In affected areas, we
have begun distributing hand sanitizer and gloves to Dashers. In our
app, we are testing enhanced drop-off options for customers and Dashers
to more easily enable a no-contact delivery, which we’ll roll out in
the coming days. Today, customers who prefer a no-contact delivery can
make that request in the delivery instructions.
The U.S. Department of
Agriculture (USDA) and the U.S. Food and Drug Administration (FDA) have
no reports of human illnesses that suggest COVID-19 can be transmitted
by food or food packaging, but we remain vigilant in working with
restaurants to ensure efficacy and safety remain the top
priority.
During this time of
uncertainty, we also want to acknowledge the incredible efforts of the
Dashers out on the roads, who work so hard to make mealtime magic
happen in homes around the globe. To support the Dasher community,
we’ve introduced a COVID-19 Financial Assistance Program, which will
provide up to two weeks of assistance to eligible Dashers who are
diagnosed with COVID-19 or who are subject to individual quarantine at
the direction of public health officials. The program will be available
globally in all of the markets we serve in the United States (including
Puerto Rico), Canada, and Australia.
Health and safety are all of
our responsibilities. We encourage you to practice safety measures at
home and when you're out. Wash your hands with soap and water
frequently, cover your nose and mouth with a tissue or your elbow if
you have to sneeze or cough, and please stay home if you are sick. Take
measures to avoid unnecessary contact with large crowds and confined
gatherings of people to help slow the spread of COVID-19.
We thank you for your
continued support, and we will continue to keep you informed as we take
additional action.
Tony Xu
CEO/Co-founder, DoorDash
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